Help center
Hi, how we can help you?
Payment
What is included in the cost of service?
What are the steps involved when paying?
What does“Payment On Delivery” mean?
What is the cost for enclosed shipping?
Are there additional charges when I receive my vehicle overseas?
Car Shipping
How far in advance should I schedule my vehicle shipment?
When will my car be picked up?
What types of vehicles are you able to transport?
How long will it take for my car to be delivered?
What is enclosed vehicle transport?
What do I do to prepare my vehicle for shipment?
What safety and security measures are taken to secure my vehicle for transport?
My vehicle does not run – are you still able to transport it?
Can I leave my personal goods and possessions in my vehicle while it is being shipped?
What happens if my car gets damaged while in the shipment?
Do I have to be present when you pick up and/or deliver my vehicle?
About ShipLux
How is ShipLux different from other vehicle transport companies?
Will the driver speak English?
Is ShipLux insured?
How involved are you with my shipping?
Is ShipLux a broker?
Is ShipLux a reputable company?
How long has ShipLux been in business?
Do you guarantee pickup and/or delivery dates and times?
I am relocating internationally. Can you help me gather the appropriate paperwork?